FAQs

Many items will have a label indicating the estimated delivery date, such as "Delivery within 3-14 days".
For items with a "Pre-order" or "Partial pre-order" label, please check the product page for detailed shipping times. Delivery is expected within the stated number of days from the completion of payment.
After all ordered items are inspected and shipped, you can expect delivery in approximately 3-7 days after the shipping notification. However, delays may rarely occur due to customs clearance. Tracking numbers will be reflected approximately 3 days after the shipping notification. For remote islands such as Hokkaido and Okinawa, it may take about 10 days after the shipping notification. Thank you for your understanding.
※If your item does not arrive more than one week after the shipping notification, please contact us via the inquiry form.

Customs clearance may take time. If the item has not arrived one week after the shipping notification, it may be due to an incomplete address, so please contact us via the inquiry form.

We do not accept specific dates or times for delivery.
We appreciate your understanding.

We do not accept unattended deliveries.
We appreciate your understanding.

Before shipping ➨ It may be possible to change, so please contact us via the inquiry form.
After shipping ➨ Please make changes yourself using the tracking number provided in the shipping notification.
※It takes about 3 days for the tracking number to be reflected after the shipping notification.

Please contact us with the correct address via the inquiry form.

Currently, we only accept orders within Japan.

It takes about 3 days for the tracking number to be reflected after notification. Also, there may be delays due to customs procedures, so please wait a little longer.
If your item does not arrive one week after the shipping notification, please contact us via the inquiry form.

To ensure prompt delivery, if you have purchased multiple items, we may ship them sequentially as they become ready.
Please wait a little longer for all items to arrive.

Due to time lag, the shipping stop procedure may not be completed in time.
We apologize for the inconvenience, but please contact us via the inquiry form.

Cancellations are possible within one hour after payment completion, so please contact us via the inquiry form.
Even if one hour has passed, cancellations may be accepted depending on the preparation stage of the item, so please contact us via the inquiry form.
※If cancellation is not possible, please check the details of the procedure in "Returns and Exchanges" at the bottom of this page.

In rare cases, such as when an item we were preparing has a defect, we may not be able to deliver it.
We sincerely apologize for the inconvenience and appreciate your understanding.

Due to time lag, the shipping stop procedure may not be completed in time.
We apologize for the inconvenience, but please contact us via the inquiry form.

Refund PolicyIn case of returns/exchanges due to our fault that falls under "Defective product details"
All products are inspected, but in the unlikely event of a defect or shipping error, please attach your "Order ID" and "Photo of the defective part" and contact us via the inquiry form within 3 days of product arrival.
Once the defect in the product is confirmed, we will arrange for a return or exchange.
※All shipping costs and fees for returns, refunds, and exchanges will be borne by our company.
※If an exchange product cannot be prepared, we will issue a refund.
※If you send an item back by prepaid shipping instead of cash on delivery, we cannot refund the shipping cost.
Thank you for your understanding.

In case of returns/exchanges due to customer's convenience
We cannot accept returns due to customer's convenience, except for items that do not fall under the category of non-returnable/non-exchangeable items within our refund policy. Exchanges are generally not accepted. Thank you for your understanding.

We sincerely apologize.
Please reconfirm your order details, and if there is a discrepancy, we will arrange for an exchange or refund, so please contact us via the inquiry form.

Please contact us via the inquiry form.

We sincerely apologize. After confirming the nature of the defect or fault, we will arrange for an exchange or refund, so please contact us via the inquiry form. For details on defects/faults eligible for refund/exchange, please check via the inquiry form.

1. For convenience store payments, we will ask for your "bank name," "branch name," and "account number" and will issue a refund via bank transfer within 3 business days.
2. For credit card payments, the time it takes for the refund to be reflected varies depending on the agreement between you and your credit card company. Please contact your credit card company for details.
3. For Google/Apple Pay payments, the time it takes for the refund to be reflected varies for each customer. Please contact Google/Apple Pay for details.

Similar to customers who paid online, we generally do not accept returns or exchanges after payment has been completed.
However, in cases where there is a product defect after the item arrives, we may accept returns or exchanges after checking the actual item. If you wish to request a refund or exchange, please confirm your 6-digit order number and contact the store.

Billing address cannot be changed after payment has been completed.
Please rest assured that invoices will not be sent to your registered address. Also, this will not affect the delivery of your items.

For convenience store payments, if the payment deadline expires, the order will be automatically cancelled, so please proceed with your purchase again.
For changes to other payment methods, please contact us via the inquiry form.

The payment will be automatically cancelled after the payment deadline, so please make your purchase again.

1. For convenience store payments, we will ask for your "bank name," "branch name," and "account number" and will issue a refund within 3 business days.
2. For credit card/Google/Apple Pay payments, the time it takes for the refund to be reflected varies depending on the agreement with your credit card company. Please be patient as the refund process may take some time.

Business hours: 9:00-18:00
Closed: Every Saturday and Sunday

Please check your spam folder. Also, if you are using a mobile carrier email address or iCloud, the email may not be delivered due to security reasons.
If the issue is not resolved, we will resend the email, so please contact us via the inquiry form.

You can change it in "Change Member Information" on My Page. Please use it.

Some items may be restocked.
We refer to the number of requests on the "Restock Notification Button," so please make active use of it.

Customers in Japan will not be charged customs duties.

It is listed in the "Size" section on the product details page. Please check there.

We apologize, but individual wrapping is not available.