Refund Policy
[1] About Cancellations and Changes
Once an order is confirmed, we immediately begin shipping preparations, so as a general rule, we cannot accept cancellations or changes after the order completion email has been sent.
We do not accept returns or exchanges due to customer convenience, such as changes in size, color, different image than expected, or differences in actual measurements.
[2] About Returns and Exchanges Due to Our Fault
While we thoroughly inspect all items, if you receive a defective product or an incorrect item, please contact us via the inquiry form within 3 days of product arrival.
After confirmation, we will arrange for a return or exchange. If a replacement item cannot be provided, we will process a refund.
In such cases, all shipping fees and handling charges will be borne by us.
[3] About Other Returns and Exchanges
As a general rule, we do not accept returns or exchanges due to customer convenience.
If the reason for return is due to customer convenience, the return shipping fee will be borne by the customer. The specific fee will be based on the standards of the shipping company selected by the customer.
In the unlikely event of a return due to our fault (defective product, incorrect delivery, etc.), you will not be required to bear the return shipping fee.
However, if there are special circumstances, we will assess the situation and consider taking action at our discretion. Please first consult with us via the inquiry form.
In such cases, shipping fees and refund processing fees may be borne by the customer.
[4] Non-Returnable/Exchangeable Products
Products for which more than 3 days have passed since arrival
Issues inherent to overseas products
Products with tags or hang tags removed, or that have been used, washed, or dry-cleaned
Products with stains or damage caused by the customer, or products with missing accessories
Odors from storage or materials, minor fraying, or color differences due to monitor environment
Products determined by us to be damaged by cutters or similar tools upon opening
Thread finishing or fraying in unseen areas that occur during mass production
Easily removable chalk stains
Folding wrinkles
Unique dye odor that occurs during the production process due to material characteristics
Products that have become soiled or damaged while in the customer's possession
Products that have been washed, altered, repaired, or dry-cleaned after receipt
Products showing signs of wear
Cases of customer convenience (e.g., different color, size, or image than expected)
If the packaging bag (transparent OPP bag) is lost or discarded (if there is no barcode)
Sale items, lucky bags
Exchanges may take an additional 2 weeks. If the item you wish to exchange is out of stock, we will proceed with a refund.
[5] About Products
As these are overseas products, there may be fraying or small stains from the manufacturing process, as described below.
We ask for your understanding before making a purchase.
・Fraying, loose threads, wrinkles, loose beads or buttons
・Bottoms such as jeans and denim may not have buttonholes punched
・Buttonholes may not have thread finishing
・Tags may be missing or cut
・Slight differences in color or shape
・Misaligned patterns
・Distinctive overseas smell
・Slight color variations even within the same product
・Discrepancies between product image and fabric material
・Small stains, discoloration, or color fading from the manufacturing process
・Misalignment of left and right collars or pockets
・Differences in actual color from product images
・Thin fabric
・Variations in size even for the same stated size
・Tags attached on the outside
・Odor characteristic of the product
・Slight measurement discrepancies of 1-3 cm when laid flat, or slight differences in length between left and right sides
etc.
There may be minor specification changes (e.g., changes in button design or stitch color) and variations in quality.
We inspect products before shipping, but please understand that items with no issues affecting wear will be sold.
As these are overseas products, some may not have Japanese tags, or may lack washing instructions or brand tags.
We ask for your understanding before making a purchase.
We hope you enjoy shopping with a full understanding of the characteristics of overseas products.
[6] About Refunds
For refunds due to our fault, the full amount paid will be refunded (excluding any coupon usage).
Refund conditions for other cases will be communicated individually.
We will provide the return shipping address. After confirming the returned product, we will process the refund within 1 week and notify you by email upon completion.
In the event of product damage or incorrect product due to a delivery accident, we will immediately negotiate with our affiliated logistics company and respond to your wishes, including discount offers, free exchange of the entire product, or returns outside of policy.
If the return is due to customer convenience, the customer will be responsible for the return shipping cost.
We appreciate your understanding.
[8] How to Contact Us
For inquiries regarding product defects, returns, or exchanges, please contact us via the inquiry form within 14 days of product arrival.
We cannot respond to inquiries via Instagram DMs or similar channels.